Field Collection Specialist - Binjai, North Sumatra

Join Indodana as a Field Collection Specialist in Binjai, North Sumatra, and play a pivotal role in delivering tailored financial solutions to our valued customers. This dynamic position offers you the opportunity to leverage your negotiation skills in the field, while contributing to the growth of our financial services in the region.

At Indodana, we are committed to providing innovative and accessible financial solutions to our customers. As a Field Collection Specialist, you will be at the forefront of this mission, working closely with our team to ensure that our customers receive the support they need to manage their finances effectively.

📋 Tanggung Jawab Pekerjaan

• Conducting field visits to collect payments and resolve customer issues.
• Negotiating payment plans and agreements with customers.
• Documenting all transactions and interactions using our proprietary software.
• Providing excellent customer service and ensuring customer satisfaction.
• Collaborating with the collections team to achieve daily and monthly targets.
• Maintaining accurate and up-to-date records of all customer interactions.
• Participating in team meetings and contributing to the development of collection strategies.
• Adhering to company policies and procedures, including data privacy and security regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in field collections or related roles.
• Strong negotiation and communication skills.
• Proficient in using Microsoft Office Suite, including Excel and Word.
• Familiarity with our proprietary collections software is a plus.
• Ability to work independently and as part of a team.
• Good understanding of local financial regulations and practices.
• Valid driver's license and reliable transportation.
• Willingness to travel within the assigned region.

🛠️ Keahlian

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